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Customer Experience Management

In today’s competitive landscape, delivering exceptional customer experiences is essential for business success. This course equips you with the skills to design and implement strategies that enhance the overall customer journey using the latest tools and techniques.

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Gain AI skills for customer service
Earn a Global Skills Certificate
Learn from industry professionals
Study in London or Bournemouth

About This Micro-Credential

You'll explore best practices, gain insights from industry leaders, and develop tools to enhance customer satisfaction. This micro-credential focuses on improving cultural understanding and effective communication. You'll learn practical techniques from industry experts in customer service and hospitality.

Beyond lectures, you'll engage in hands-on workshops, company visits and benefit from personalised career advice to excel in future of work.

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18+

Age Limit

4 weeks / 60 hours

Duration

B1+

English Level Required

Frequent Start Dates

Throughout the Year

Key Facts:

• Company visits and industry guest speaker
• Vlog, group work and final presentation
• Comprised of lectures, a group project and expert-led sessions
• 4 weeks

Who is it for?

✔️Aspiring hospitality professionals

✔️Current front-line employees seeking to improve skills

✔️Future managers looking to advance their careers

✔️Career changers interested in customer experience in hospitality

✔️Individuals wanting to refine their customer service skill

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Course Syllabus

• Introduction to Customer Experience Management

• Communication Skills for Customer Service

• Intercultural Competence in Customer Service

• Customer Mediation

• Maintaining Brand Integrity and Quality

• Digital Customer Service

• Collaboration and Team Synergy

• Time Optimisation and Scheduling in Hospitality

• Technology, Automation and AI in Customer Service

• Developing a Customer-Centric Mindset

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Why Study at Bayswater?

Bayswater provides global upskilling experiences that equip students with the practical skills and confidence to thrive in the future of work. Our programmes blend academics with real-world experience and soft skills, to empower students to create the life they want to live.

Global Stories

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"Thanks to Bayswater's help, I had the opportunity to work at a local primary school as a volunteer."
Yuki Nakamoto
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"The course material is excellent and the teachers are fabulous! I love all of them."
Andressa Rodriguez
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"I didn't learn only French but also learned about the French culture, way of life, food and wine."
Fusako Ishikawa
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"I took classes with big names in the fashion industry and learned things I had no idea existed, expanding my horizons and opening new paths."
Joana Raffin Ancinelo
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“The teachers and staff don’t just help you because it’s their job. I felt like I was in a family, every break, every week, every weekend and all the times we went on a trip together.”
Erich K Guerra, Brazil
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“I will never forget the countless experiences that I have had in the school and with the friends I have made.”
Michelle Larios, Colombia
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"It was a fantastic experience, both the teachers and the school team were always on hand to help. The located great too. I highly recommend Bayswater to anyone who wants to do an exchange program."
Wessley from Brazil
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"I had an incredibly cool time at Bayswater and was able to improve my English skills a lot."
Nils from Switzerland
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DESTINATIONUnited KingdomCanadaFranceSouth AfricaCyprus
COURSESDigital MarketingInternational BusinessLuxury Brand ManagementLearn EnglishLearn FrenchAnd many more...
DISCOVERDiscover Bayswatermy.BayswaterFree English Language TestFree French Language Test
OPPORTUNITIESWork with usPartners
CONTACT167 QueenswayBayswater, London (UK)W2 4SB+44 20 7963 8474
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